Orders are accepted through the cart and by phone. You can contact the vendor directly via online chat.
You can contact the call-center with any question about any order from any vendor, you will be provided with a comprehensive answer as soon as possible.
08:00 - 17:00 everyday, without weekends
The call-center is Kyiv time (Kyiv +2 GMT). In the order form you specify the date and time of delivery in the recipient's city.
Registration of complaints:
ff.ua monitors the execution of each order in terms of compliance with standards. If you believe that the order was executed with violations, register the complaint in any convenient way. Complaints are considered as soon as possible.
Please do not left a complaint if the situation can be resolved and corrected promptly with the call center staff or the vendor.
All information is actually
Prices, products, work schedules, etc, everything is always up to date.
We follow the policy of minimal communication and do not get bother.
Open to suggestions
Is something not working or inconvenient? Write, recommend, we are happy to implement.
We have uniform standards of order fulfillment in any city.