# Orders department



For calls from Ukraine. All calls are free.

+38(044)2479925, +38(063)4246000


For calls from abroad. At the rates of your operator.
Write, we answer promptly.
Online chat
To communicate with performers or call-center operators.

Order processing:

Orders are accepted through the cart and by phone. You can contact the vendor directly via online chat.

You can contact the call-center with any question about any order from any vendor, you will be provided with a comprehensive answer as soon as possible.

Work schedule:

08:00 - 17:00 everyday, without weekends

The call-center is Kyiv time (Kyiv +2 GMT). In the order form you specify the date and time of delivery in the recipient's city.

# Complaints department

Registration of complaints, refunds, replacement of delivered products, pre-delivery, etc.
Public feedback about the vendor can be left on his profile page.

Registration of complaints:

ff.ua monitors the execution of each order in terms of compliance with standards. If you believe that the order was executed with violations, register the complaint in any convenient way. Complaints are considered as soon as possible.

Please do not left a complaint if the situation can be resolved and corrected promptly with the call center staff or the vendor.

All information is actually

Prices, products, work schedules, etc, everything is always up to date.

Quiet service

We follow the policy of minimal communication and do not get bother.

Open to suggestions

Is something not working or inconvenient? Write, recommend, we are happy to implement.

Uniform standards

We have uniform standards of order fulfillment in any city.

Product catalog

The assortment depends on the chosen address

Customer cabinet

Вибір локації

The assortment depends on the chosen address